Job Description

Aramark Healthcare+ is seeking an experienced Retail Manager to oversee day-to-day retail dining operations at  Houston Methodist Cypress Hospital in Cypress, Texas.

The Retail Manager is responsible for leading all aspects of retail food service operations, ensuring a high-quality dining experience that meets client expectations and company standards. This role oversees daily operations, including food safety, customer service, merchandising, and financial performance. The ideal candidate will drive operational excellence, build and develop a strong team, and deliver a consistently positive customer experience in a fast-paced healthcare environment.

Job Responsibilities

• Leverages Aramark's coaching model to engage and develop team members to their fullest potential 
• Ensures individual and team performance meets objectives and client expectations 
• Ensures safety and sanitation standards in all operations 
• Maintains effective client and customer rapport for mutually beneficial business relationships 
• Identifies client needs and communicates operational progress 
• Ensures the completion and maintenance of profit and loss statements 
• Deliver client and company financial targets 
• Adopts all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins 
• Creates value through efficient operations, appropriate cost controls, and profit management 
• Complies with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives 
• Ensures entire team is trained and able to execute 
• Supervises team regarding production, quality and control 
• Maintains a safe and healthy environment for clients, customers and employees 
• Primarily responsible for food service at an assigned retail food location 
• Assists manger in establishing and maintaining systems and procedures for the ordering, receiving, storing, preparing and serving of food & related products, as well as menu planning & development 
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met 
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases 
• Assists in location forecast and accounting 
• Conducts period inventory; performs other functions such as maintaining records to comply with ARAMARK, government and accrediting agency standards 
• Coordinates activities with other internal departments 
• Interfaces with vendors and key service users within client organization 
• Manages Front of House (Cafeteria, Food Court, Quick Service) dining operations 
• Develops and implements retail services plans to improve service, quality and profitability of service areas   
• Maintain effective working relationships with other departments to provide a unified retail experience for customers  

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Associate degree from an accredited college or university
• 2-3 years of food service, retail, healthcare, or hospitality leadership experience
• 1-3 years of supervisory or management experience
• Experience managing retail operations, catering services, or multiple food service outlets preferred
• Entrepreneurial, hands-on leader who thrives in building operations from the ground up and can successfully navigate a fast-paced, rapidly growing environment
• Proven ability to lead through change and successfully adapt to evolving business needs and operational strategies
• Demonstrated ability to identify operational improvement opportunities and implement creative solutions that enhance the patient, visitor, and team member experience
• Experience developing new programs, services, or operational processes from concept to execution preferred

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