Handling customer queries on Web Chat, E-mails and Social Media Educate current and potential customers with product and service information Maintain accurate customer records Identify and upscale priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators: Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications A Bachelors degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Passionate about customer care Good typing skill Fluent in written and spoken English Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information IT Asset provided 5 Days working Health and vision Insurance Annual Bonus Overtime Payment Team Outings Education allowance (Training courses, Udemy, Coursera, etc.) Job Location: Remote #J-18808-Ljbffr Team Car Care / Jiffylube
...About the Company Our client is a nationally recognized construction contractor with a strong reputation for delivering complex projects... ...continued growth, the company is investing in experienced business development leadership to expand market presence, strengthen client...
...Our client on the west side of Madison is seeking a temporary Senior Accountant to support their team for the next few months. The ideal candidate will have prior Senior Accountant experience, with manufacturing industry experience strongly preferred.Responsibilities...
...Overview The US Oncology Network is looking for a Data Analyst Intern to join our team at Texas Oncology! This internship is a remote role and requires the candidate to reside within Texas, with a preference to candidates in the Dallas-Fort Worth area ....
...duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.About StantecStantec is a... ...think beyond whats previously been done on critical issues like climate change, digital transformation, and future-proofing our cities...
...Job Description Job Description Skilled Trades Services is seeking an experienced Lead Industrial Electrician for a long-term project in the Hickory, NC area. Were looking for a true Industrial Electriciansomeone who can work with a crew of industrial electricians...