Job Description

Job Summary: 

The Accounts Payable (A/P) File Clerks play a vital role in any organization, ensuring that all financial records are accurate and up to date. They are responsible for organizing and filing invoices, purchase orders, and other financial documents. They also work closely with the accounting team to ensure that all payments are made on time and accurately. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions: 

• Open and distribute mail.


• Answers telephones and directs calls to appropriate staff and departments.


• Photocopying as needed.


• Stuff envelopes for check runs and deliver checks to mailroom.


• Maintain paid invoice files for all Pipeline Health Systems and approved affiliates.


• Assists the Accounts Payable Supervisor, Controllers and Regional Chief Financial Officer (CFO) with special projects as needed.


• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.


• Uses AIDET in interactions with patients and family members.


• Acts with a sense of urgency when performing tasks.


• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.


• Reports on any equipment and or environmental issues for repair.


• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.


• Speaks up to stop the line and escalates potential safety events if necessary.


• Completes and attends monthly training assigned.


• Other duties as assigned.

Behavioral Standards: 

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.


• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.


• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers. 

Communication/Knowledge: 

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.  

Collaboration/Teamwork: 

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.  

Qualifications/ Experience: 

• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.


• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

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